It’s good to see a new airline providing a quality product and service. Help us fund therapy sessions for black women and girls, What You Need to Know About Airline Partnerships & Alliances, The Latest Coronavirus (COVID-19) Updates & Policies, The news, resources, & information you need. I must say, the menu on Starlux out of PEN looked way more Malaysian than even Malaysia Airlines! Business Class Economy Class. Starlux Airlines currently flies to just three destinations, and I decided to book a roundtrip ticket on them from Taipei to Penang, simply because this is their longest route, and I wanted the “full” experience. It’s us. I didn’t think it was worth paying what they were charging for B77W F. What may I get you to drink? More on that later… More on that later… Here are a list of all the questions I’ve personally received from my audience in regards to my Singapore Airlines regional business class … Smirnoff vodka? Starlux business class lavatory amenities. It’s telling that they’re hiring crew who have been far and away from Taiwan, really been in an “international” context dealing with all kinds of passengers. One approach to A350 first class: the business/first 'front row' approach, as adopted by Malaysia Airlines. View. At 9:20AM the captain made a welcome aboard announcement, and she informed us of our flight time of 4hr31min (which is awfully long for a flight with a 4hr40min block), and anticipated smooth flight. Ultimately this isn’t a big issue since they seem to pad the schedule a bit anyway, but in general I think it’s not a good look when an airline sets a boarding time that just isn’t realistic. At around 3:15PM the captain added her welcome onboard, informing us of the flight time of 4hr14min to Taipei. @RR The A321neo will feature 8 Business Class seats an... Taiwanese start-up airline STARLUX Airlines has unveiled its new cabin for its 10 Airbus A321neo aircraft. What could we do better?”. Taipei (TPE) – Penang (PEN) Tuesday, January 28 I watched at 8:10AM as the plane was towed into the gate, and around the same time the crew showed up, consisting of six flight attendants and two pilots. I know Starlux Airlines apparently has a signature scent — I didn’t notice that in the cabin, but the lavatory definitely had a very strong scent, which I imagine is the brand’s signature one. Maybe instead of ‘needs’ replace it with ‘deserves’? Stay connected via social media, or subscribe to our free email newsletter for tips on upgrading your travel and maximizing your miles! I don’t understand the Bolly being served in a wine glass ? The menus look very ambitious (compare with the density of info in Cathay’s menu). It’s not Taiwanese or Taiwan-bound travellers in those tubes. Starlux Airlines free business class Wi-Fi log-in. The reality is that Starlux Airlines doesn’t plan long enough turns in Penang. Starlux Airlines A321neo business class cabin. Let’s hope Starlux begin services to London, my home city. It was very good. EK does 75 min turn arounds for a 77W in stations like MAA. At the forward door to the A321neo I was greeted by two fabulous flight attendants, who welcomed me onboard with big smiles, and escorted me to my seat. Nice that there is a good option to get to Penang without having to go to KL of SIN. I asked more about the company as such, and she noted how people have very high expectations of the airline given all that has been promised, and they do everything they can to live up to it. That satay, rojak and laksa looked INCREDIBLE for airline food (this coming from a local Malaysian…), If you'd like to participate in the discussion, please adhere to our commenting guidelines. Que Singapore Airlines à chaud ? The music is apparently by Peter White, who’s a big “smooth jazz” genre artist. I hope they prove me wrong. While I wasn’t going to actually sleep during this fairly short daytime flight, I figured I should recline the seat and get a picture of it in bed mode. 30 minutes isn’t enough to deplane everyone, clean and cater the cabin, and change the crew. This site is for entertainment purposes only. Starlux has selected the popular Collins Aerospace Diamond seats for business class, with finishes designed by BMW’s Designworks. Starlux Airlines business class pre-departure drink. Thanks for this in-depth review. I decided to order Starlux Airlines’ signature cocktail. I then ordered a cappuccino, which was served with a chocolate square. Here’s an anecdote from age 10 or 11, excuse my hazy memory. Required fields are marked *. One of the Graces was in the cabin every couple of minutes to see if anyone wanted anything, and my glass of Bollinger never even got close to empty. Please check your email to confirm your subscription. We previously reported a few times about Starlux Airlines, a new carrier that’s based in Taiwan, led by a former EVA Air CEO and according to latest news they will soon feature a true First Class cabin.. The door closed around 3:15PM, and economy was mostly full, while seven of the eight business class seats were taken. In case anyone is wondering how the experience in economy is, here is a TR from Macau to Taipei. Starlux Airlines free business class Wi-Fi. As was the case on the outbound, my Starlux flight was excellent — the service, amenities, food, and drinks, were all top notch. This time around I was greeted by only one Grace and one other flight attendant, as the other Grace was working economy this time around (and she even came up to me during boarding to say hello and apologize she wasn’t working business class today — hah). The purser noted this was her first ever airline job working on a narrow body plane, and that was quite an adjustment (this was only their second trip ever with Starlux). In that installment I talked about how I booked, the amazing service, the cabin layout, etc. The airline cooperates with Michelin starred Chef Lam Ming Kin to create their business class menus, which includes both international and Asian cuisines. Since I tend to notice this stuff and care about it more than most, I also loved Starlux Airlines’ soothing boarding music. We would rather fly the shittiest Asian airline than the best USA based airline. Can’t wait for them to expand their route network. About 20 minutes after that the next course was served, which included a pink guava mousse for dessert, and then a fruit and cheese plate. 01/28 JX722 Penang to Taipei departing 3:00PM arriving 7:45PM. Starlux Airlines business class seat storage. Ben, please put out your review of Penang. Starlux Airlines doesn’t have any airline partners or credit card transfer partners as of now, though hopefully that changes over time. The seat control functions were on a panel on the center console, and were easy to use. My flight was departing from gate B6, about a five minute walk from the lounge. Seat: 2K (Business Class). Starlux Airlines business class seats A321neo. Earn 75,000 Membership Rewards® points | Terms Apply. It was announced a couple of times that boarding would be delayed, and finally at 2:55PM boarding started, with business class passengers invited to board first. Soon enough the crew came through the cabin to start the meal service. Taiwan gets it and EVA especially knows what business they’re in. The population of Taiwan is 23 millions. Entertainment controllers were also underneath the center armrest. When EVA began they unabashedly proclaimed to local media that, while British Airways asked Landor to design thousands of items during their 80s rebrand… EVA was “clever” enough to only pay Landor to design 27 things (and basically wing the rest). The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. Got much more out of this flight.). Stay connected via social media, or subscribe to our free email newsletter for tips on upgrading your travel and maximizing your miles! Starlux Airlines business class lunch — wine. Flutes are for things like duc de paris where you want to ignore the taste and just get drunk. STARLUX Airlines services rearrangement in response to COVID-19 (Updated on: 2020/12/11) Asian startup Starlux Airlines will take delivery of the first of 18 Airbus A350-900 and A350-1000 jets from the end of 2021, with plans to spread its wings across Asia and North America. Fair enough if you believe that, but his logic was a little unusual — he liked Trump because he’s tough on China, and because he’s stupid, and that’s exactly what America needs right now. What a simple way to show attention to detail. ( BTW, could not watch the YouTube blog on the Starlux flight to Penang. You can even switch between devices. I just worry if Starlux can stand out enough by being the most luxurious in the region. And most of the time, they’re on schedule. The meal service was extremely drawn out, and for once I didn’t mind. Very soon after launch they then arbitrarily tweaked Landor’s design… So that kind of haphazard-ism is EVA’s DNA. They got to at least survive the next 12 months with minimal loading all because of some virus originating from China. I’m hoping Starlux prospers long enough so I can make them my default choice ex-TPE. @ Eskimo — Did you read about the service? Yet in both cases it felt like they had been doing the job for a decade (more later on that). Every business class seat was taken, while I’d say the flight was probably 90% full in economy. Starlux Airlines A321neo business class seats. The cocktail was cute, though a bit too sweet for my liking. I also found out that Penang is their only destination where they don’t turn directly around, so I would be flying back to Taipei with them the next day. . p.s. The seats are 20.19 inches (51.3 cm)wide and can be converted into a 82 in … Starlux Airlines business class headphones. Too painful to listen to that dude that also reviewed the flight. Anyway, Starlux Airlines intends to fly the A350-900 between Taipei and Los Angeles, and in the filing the airline states that the A350-900 will feature 306 seats. It seems like they’ve taken the best from EVA but also have had the freedom to shake things up a bit! Looks unbelievable, definitely intend on flying them at some point. While first class is a rarity on the Airbus A350, the move is in keeping with Starlux' promise of being a luxury airline and its intention to out-gun rivals China Airlines … If someone can explain what are the business strategies for Starlux to choose Penang, that would be great. For the most part I just watched the moving map on my personal television. Starlux uses Collins Aerospace Diamond seats in business class, with eight seats spread across two rows in a 2-2 configuration. It did not disappoint. Starlux Airlines business class lunch — dessert, cheese, and cappuccino. Your email address will not be published. “Please give me more feedback than that, I want you to be honest. I can’t wait until Starlux Airlines gets A350s and starts long haul flights! I can’t tell you the number of foreigners who want to (sometimes secretly) tell you that they like Trump. I believe these seats need no introduction, as they are used by many airlines as well. “Exceptional. Compare these to American’s 757 business class seats, for example, which on the surface are the same kinds of seats. “he liked Trump because he’s tough on China, and because he’s stupid, and that’s exactly what America needs right now.” I quite liked that, since it was soothing/non-offensive background music. NEWS. Notify me of follow-up comments by email. That being said, CI’s service is usually inconsistent (sometimes it’s good, sometimes it’s awful) and I can’t wait to ditch them and go with JX the instant they have MEL-TPE and TPE-KUL routes. MIAMI – Taipei-based Starlux Airlines (JX) is set to become Taiwan’s first Airbus A330neo operator.According to Airbus, JX ordered eight aircraft of the type via Air Lease Corporation. I also had a cappuccino to go along with it, which was served with a chocolate as well. Your email address will not be published. JX launched its first flight to Macau (MFM) in January using lie-flat business class … A China Airlines 737 bound for Taipei also pushed back a couple of gates over — China Airlines and Starlux operate the same route at very similar times. In business class there was a mother with her young son, two young ladies traveling together, and then a group of three young guys. It’s low enough so that most people can look over it, but at least it adds a bit of privacy between seats when you’re trying to sleep. I provided an in-depth review of Starlux Airlines’ A321neo business class on the flight from Taipei to Penang the day prior, so I’ll keep this relatively short. Great review! Their commitment to deliver a high-class … It’s the same seat you’ll find in American Airlines’ transcon biz … Monday, January 27 She confirmed she was pronouncing my last name correctly, and then throughout the entire flight I was addressed by name in a natural way (as was everyone in business class). the video). Emm….you will regret. Please view our advertising policy page for additional details about our partners. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. And based on my experience, it works fine. Starlux Airlines business class meal — dessert. The problem with this kind of airlines is, for me, that they don’t belong to an alliance. @Ex- United flyer – No other direct flights from Taiwan and a fair amount of Taiwanese go there on holiday. The pillows were quite thick, while the blankets were cozy and huge. Would have loved to see that food. Hope they start flying trans-Pacific soon: would love to have a new connecting option from US to SEA. I can’t say enough how impressed I am.” ︎ Support ME and become a PATRON for exclusive perks! He chronicles his adventures, along with industry news, here at One Mile at a Time. Vous dites quoi ? Instead, the carrier has a business class section made up of eight business class seats, which are lie-flat, and 180 … the chocolate, along with the cappuccino, was from amedei. Woohoo go Starlux! While not competitive, it … Nice review Ben. He travels about 400,000 miles a year, primarily using miles and points to enhance his first class experiences. Malaysia is such an interesting country, and one whose cuisine I really enjoy Although I am hesitant to visit & spend my hard earned money in a country which has such an anti Israel policy. The plane is scheduled to arrive at 2PM and depart at 3PM, with boarding scheduled for 30 minutes before departure. Your email address will not be published. Love your reviews. Seat: 3C (Business Class). Starlux Airlines business class seat tray table. Are you sure there was not something lost in translation? That is indeed some F level service presented by Starlux. Anyway, about 90 minutes after takeoff the actual meal service began. 8 Reasons To Get Ink Business Preferred With Best-Ever 100K Bonus, Airline Crew Parties On Sydney Layover, Gets Fined, US Airlines Will Recall Furloughed Workers In $15 Billion Aid Deal. As we pulled into the gate the crew closed the curtain between business class and economy, to make sure business class passengers could disembark first. The dining seems much like the EVA set menus. Notify me of follow-up comments by email. Excellent review ! Often I complain that meal services take too long, but I only feel that way when: Why didn’t I mind Starlux’s drawn out service? Ben, appreciate that you reviewed this airline airline so early in operation – cant wait to try them as well. experience. At 3:30PM we began our taxi, and at 3:35PM we were cleared for takeoff on runway 4. In j class, Sq does fold the blanket and make the bed when I go to the toilet. Heck, at one point it was decided that I had the glass for too long, and it was time for my glass to be refreshed. Cute! Starlux Airlines business class pre-departure drink. I enjoyed the views on the climb out, as I didn’t have a window seat on the flight into Penang. I am eg not flying Emirates as I get nothing out of it. I’ve flown a lot of startup airlines, and it almost always feels like amateur hour. About BenBen Schlappig (aka Lucky) is a travel consultant, blogger, and avid points collector. Starlux clearly wants to try a different approach, and that’s why they excite me. Starlux Airlines business class meal — appetizer. Within a few minutes I was once again offered the signature cold-pressed guava and pineapple pre-departure drink, along with a warm towel. For the main course I selected the grilled red snapper with laksa noodle soup. On the A321neo planes that Starlux has running on its first Asian routes, the airline offers a … Your email address will not be published. Starlux Airlines A321-neo business class from Taipei to Penang on a 26 day old plane. Great trip report as always! The meal was excellent and service was flawless, just as on the way out. I’ve been waiting for this review since you said you first said you were going to fly with them! I still can’t see this is beyond mediocre for Asian regional business class. StarLux Airlines of Taiwan aims to be a luxury-only carrier when it begins flying in 2020, though aviation analysts warn of financial turbulence if it makes a wrong turn. Also, the Penang state government has been proactively sourcing new airlines to fly to Penang and are offering free or heavily subsidized landing fees. About an hour before landing, immigration forms were handed out, and Starlux pens were even proactively provided (which I of course had to keep). The truth is that Starlux’s food selection was good, their drink selection was excellent, and the service was exceptional. Grace, the business class flight attendant, introduced herself and welcomed me onboard on behalf of the purser as well (who was also named Grace). Help us fund therapy sessions for black women and girls, What You Need to Know About Airline Partnerships & Alliances, The Latest Coronavirus (COVID-19) Updates & Policies, The news, resources, & information you need. Starlux Airlines business class entertainment controls. Ah, back on the beautiful Starlux Airlines A321neo! Fantastic review, and airline. Legroom looked about average — not too bad, but not great either. Unfortunately I couldn’t get a good exterior picture of the plane, because there’s a glass barrier quite a distance from the windows, because that’s where arriving passengers are directed. You simply have to enter your email address, last name, and date of birth (and make sure it matches your ticket), and then you’ll automatically be connected. @Andy Taiwan’s small population doesn’t prevent them from being an important hub for international travel. Literally a couple of minutes after settling in the flawless service began. We believe the airline will offer first class, and I would also assume the airline … Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. About 30 minutes after takeoff I was served the “Starlux Limited Sci-Fi Galaxy” drink (which is gin based), along with the amuse bouche. This is one of the main reasons you see more activity from Air Asia out of PEN as well as new arrivals such as Emirates. I worked on my laptop for a bit, and then about 30 minutes before landing the crew passed through the cabin to hand out some Starlux Airlines candy and playing cards. Earn 75,000 Membership Rewards® points | Terms Apply. Possibly, these destinations have been underserved, but not terribly so. The new cabins will be featured on the Starlux … You’re super lucky if you experience that in first class, but I don’t think I’ve ever experienced that in business class on any airline. @Mike – Nope, no way. Anyway, as we continued our climb out I browsed the personal entertainment selection. I don’t quite see the market for half a dozen airlines. Starlux business class pre-departure drink and towel. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Yes, the seats are similar to what you might find on some other airlines (they are based on the same seats in Air China business … Of the 30 or so Torontonians I’ve spoken to, who’ve flown EVA’s nonstop YYZ-TPE, I’m the only one who’s actually visited Taiwan. Register here to save your space. – Why didn’t I fly MH directly? First of all, I complimented them on the amazing service they were providing, and couldn’t help but ask if they had experience in the airline industry, because they were acting like seasoned professionals. I know JL and NH do that too with their domestic flights. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. First warm towels were distributed, and then tablecloths. @Andy the CEO of Starlux said in an interview a while back that if HK, a city of 7ish millions, can have like 3-4 airlines (in reality just 2, and one of them is dying), then why can’t Taiwan with its 2x million population have 3 airlines? Immigration was quick, and within minutes I was in a taxi headed to my hotel, ready to explore Penang for the next 24 hours. If I recall correctly Penang was one of the first destinations for EVA Air as well. In MEX I spoke to people who’d paid more to get to MAD via Toronto rather than MIA or IAH, on longer itinerary. Greater Seattle Area Aerospace/Aviation Strategic Business Development, Business Leader, Growth Agent, USA & International Experience Aviation & Aerospace Education Utah State University 1979 — … Air China is a no go for me and there are plenty other really terrible Asian airlines, like Taiwanese FAT who just hat their license revoked. Lets face it. Starlux commissioned smooth jazz guitarist Peter White to provide a soundtrack for the entertainment system, which was commercially released on 29 November 2019 as Music for STARLUX Airlines. The truth is that business class within Asia is usually to a high standard, so I was curious how Starlux could really differentiate themselves. Reminder: OMAAT comments are changing soon. While the cushions … At 9:30AM we began our taxi, and after a very short taxi we were cleared for takeoff at 9:35AM. Thanks for a great review with very nice photos. Very disappointed with hard (horrendous seats for new aircraft) and soft (marginal food, wine and economy style tray service (not even a tablecloth)). As we waited to push back a SilkAir A319 pushed back ahead of us. People in Taiwan is saying this resembles the story of Hamlet. I hope Starlux does well and expands their route network. I don’t care to deal with EVA again. 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